Support Category: ILT | Completion Request, VILT | Completion Request (select applicable)


Specialist Notes:


SESSION NAMESESSION TYPE
TIME FRAME
Classroom
Onsite Session
Marked completed within 24 hours.
Live - Virtual Lab
Online Session
Marked completed within minutes of the course completion.


Should the user need assistance with locating the information for the session's instructor - see How to Locate a Session's Instructor?


If the user had already reached out to the session’s instructor but did not receive a response, create a ticket. Please ensure to include the date the user reached out in your ticket.


Standard Response:


We apologize for the delay in receiving credit for your session. The Omnicell Institute Administrators requested to contact the session’s instructor for further assistance with your completion. 

If you’ve already done so and have not received a response, could you provide us with the date that you’ve reached out?