HOW SHOULD WE ASSIST? If the user has trouble locating the instructor’s email, you can use these instructions to retrieve and provide it to the user.  1. Locate the instructor and navigate to the training registration page.  2. Verify and locate the ILT or VILT session.  3. Next to the session, click the arrow next to the ‘ENROLL’ button.  4. Scroll down to ‘Session Instructors’, it will list the name of the instructor. Unfortunately, we are not able to retrieve the email directly from the LMS. It is only available when enrolled in the course. So, the administrators provided a list of instructors with their emails. Please do not provide users with the document linked below! 5. To locate the instructor's email, go to CaFE - classes offered list 2023 04 06 list and provide the email address to the user.

We apologize for the delay in receiving credit for your training. The Omnicell Institute Administrators requested to contact the training instructor for further assistance with your completion. 

To email your instructor, kindly navigate to the session’s detail page. You can search using the name of the course or click the course title within your transcript.

Then, scroll down to ‘Session Instructors’ and select the ‘Email’ link [see image below].

Alternatively, you can use your mouse’s right-click when selecting the ‘Email’. This should provide you with the option to ‘Copy email address’.

If you’re having any trouble with retrieving the email address, please let us know. 

If you’ve reached out to the instructor and have not received an update, could you let us know the date you reached out, please?