Client Information 6

• Client Information
• System Requirements
• Terms to Know
• Mobile Devices
• IT Help Desk

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Login Related 3

• Login Inquiry
• SSO
• Login Request

Account Related 4

• Other Issues
• Account Incorrect Information
• Multiple/Duplicate Accounts | Merge Request
• How to Create an Account

Basic Support 1

• Omnicell University Inquiries

Training Related 5

• eLearning
• ILT/VILT
• Certificates
• Reporting
• LMS Navigation

Specific Training 9

• Pharmacy System Administrator: OmniCenter and XT Cabinets Workshop (PSA)
• XT Automated Dispensing Cabinets Release Training" 28.0 & "XT AWS Release Training 28.0
• Pandora | Course Recommendations
• How can CRNAs document the handoff of controlled substances within the Anesthesia Workstations?
• Running a Restock Report with Specific Parameters

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Non-LMS Related Inquiry 3

• HealthStream Learning Center (HLC)
• Customer Service Number (CSN)
• SCORM Files Upload Issues

Ticket Processing 5

• Account Related
• eLearning
• Common Tickets for Omnicell Institute
• General Template | Escalation to Admins
• Account Merge Request | Escalation to Admins