| Specialist Notes: |
NOTES FOR TICKET PROCESSORS! Please use the following ticket escalation template when forwarding tickets to the Omnicell Institute Administrators. |
INTERNAL USE ONLY! Please do not provide this information to end-users; this is for internal use only! You may use Docebo | Locating Additional info guide to locate and gather the user's CSN, Account Name, and Title. |
| Standard Response: |
Hello Omnicell Institute Administrators,
Can you assist us with the following [ISSUE/INQUIRY/REQUEST], please?
Requester Name:
Requester Email Address:
[ISSUE/INQUIRY/REQUEST]:
CSN: [ENTER CSN (#)]
Account Name: [ENTER ACCOUNT NAME]
Title: [ENTER TITLE]
Phone Number: [ENTER PHONE NUMBER IF PROVIDED BY USER - IF NOT THEN ENTER N/A]
Summary:
Additional Information:
Please advise - thank you in advance and have a pleasant day!