Knowledge base
Omnicell Institute
Client Information
6
Client Information
System Requirements
Terms to Know
Mobile Devices
IT Help Desk
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Login Related
3
How to Log In
Password Reset | MyOmnicell
SSO | Omnicell Institute
Account Related
4
Other Issues
Account Incorrect Information
Multiple/Duplicate Accounts | Merge Request
How to Create an Account
Basic Support
1
Omnicell University Inquiries
Training Related
5
eLearning
ILT/VILT
Certificates
Reporting
Non-LMS Related Inquiry
Specific Training
8
Pharmacy System Administrator: OmniCenter and XT Cabinets Workshop (PSA)
XT Automated Dispensing Cabinets Release Training" 28.0 & "XT AWS Release Training 28.0
Pandora | Course Recommendations
How can CRNAs document the handoff of controlled substances within the Anesthesia Workstations?
Running a Restock Report with Specific Parameters
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Ticket Processing
5
Account Related
eLearning
Common Tickets for Omnicell Institute
General Template | Escalation to Admins
Account Merge Request | Escalation to Admins
Master System Check - All Clients
Browser Related Inquiries
5
What is a Browser?
Why Should I Disable My Pop-Up Blocker?
What Does Clearing My Cache Do?
How to Copy and Paste | Windows
How to Return to Course Window
Chrome Windows & Mac | Latest
10
Allow Pop-ups, Sound and Images
Pop-up Blocker
Allow Images
Allow Sound
Clear Cache | Windows
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Microsoft Edge | Latest
7
Allow JavaScript, Popups, and Images
Allow Images
Clear Cache
Adjust Zoom
Enable Cookies
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Firefox Windows and Mac | Latest
6
Pop-up Blockers
Clear Cache
Enable Cookies
Zoom Settings
Private Browsing Mode
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Mac Safari | Latest
6
Pop-up Blockers
Clear Cache
Screen Resolution
Zoom Settings
Enable Cookies
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iPad Help
5
Safari | Disable Pop-Up Blockers
Safari | Allow Cookies
Safari | Clear Cache
Chrome | How to install on an iPad
Chrome | Disable Pop-up Blockers
Android Help
1
Chrome | Disable Pop-Up Blockers
Java
7
Java Install
Java Security Exceptions
Java Security Levels
JavaScript Security
Clear Java Cache
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Links
2
System Check Link
Current Version of JAVA Link
Ticket Processing - All Clients
Ticket Processing
20
General Admin Escalation
Login Request Response
Negative Rating (If user was upset but instructor assisted user properly)
No Account | Escalation to Admin
No Issue Stated | Not Enough Information
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Ticket SR Templates
17
Initial Email – V1 (Resolved)
Initial Email – V2 (Issue, expecting Response)
Initial Email – V3 (Inquiry/Request, expecting Response)
Initial Email – V4 (Update after Escalation)
Initial Email – V5 (Relaying Updates to User from Admin)
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Screenshot Requests
6
Requesting Screenshot for Completion Issue/Request
Screenshot Request for Course Completion Issue/Request – Module within Course
Screenshot Request for Course Completion Issue/Request – Multiple Modules
Screenshot Request for Course Completion Issue/Request – Multiple Courses
Screenshot Request for Course Completion Issue/Request - Known Course Completion Issue
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Chat Escalation Template
1
Ticket Summary Template
Basic Support - All Clients
Basic Support
8
LinkedIn Learning Support
Password Reset on Behalf of Someone Else
Multi Language Support
Phone Support Request
User Requesting eSkillz Company Information
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Phone Support - All Clients
Phone Support - All Clients
3
Introduction
Best Practices
Script Examples
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Frequently Asked Questions