| Support Category: Transcript >> Transcript Merge |
| Specialist Notes: |
IMPORTANT! Specialists are requested to submit these requests in a specific format. The information requested can be found within the 'Additional Information' under the 'User Summary' in Docebo. You can tweak the template if a user has duplicate accounts with the exact information - this rarely happens. |
| Standard Response: |
Hello Omnicell Institute Administrators,
Can you assist us with the following issue/request, please?
Requester Name:
Requester Email Address:
Issue: Multiple Accounts
Request: Merge Accounts
Summary: [REQUESTER'S FIRST NAME] contacted End-User Support requesting to merge his/her accounts. Can the accounts (listed below) be merged into the main account:
[EMAIL ADDRESS | CSN | ACCOUNT NAME | TITLE]
Other Accounts:
Note: Account (to be merged) information is displayed in the following order:
EMAIL ADDRESS | CSN | ACCOUNT NAME | TITLE
- [EMAIL ADDRESS | CSN | ACCOUNT NAME | TITLE]
- [EMAIL ADDRESS | CSN | ACCOUNT NAME | TITLE]
Please advise - thank you in advance!