| Support Category: Course Progress Issue, Course Launch Issue, Course Completion Issue, Course Completion Request (select applicable) |
| Specialist Notes: |
IMPORTANT! These specialist notes are issues we've encountered or known for the client, including troubleshooting steps to take, and any specific requirements. Note: Always check the 'Specific Training' main folder to identify any known issues for specific courses. |
COURSE COMPLETION ISSUE OR REQUEST End-User Support cannot mark courses complete. Kindly troubleshoot and collect any documentation you can (system settings, troubleshooting steps, screenshots, etc.), and create a ticket. |
SCREENSHOT REQUIREMENTS Kindly ask users to provide a screenshot of their entire course window which should include the URL address bar. |
INTERNAL NOTE Use the 'Course Management' menu in Docebo to help identify what activities a user has completed within a specific eLearning. For instructions on how to use the menu, kindly review the Internal_Course Management Guide. For instructions on how to identify an Omnicell Institute or Omnicell University training, kindly see the Internal_Identifying Omnicell University Employees and Courses from Omnicell Institute Customers and Courses Guide. These are internal documents, please DO NOT provide users with this document. |
| Standard Response: |