| Support Category: Non-LMS | Non-LMS Inquiry |
| Specialist Notes: |
IMPORTANT! The administrators have requested to provide the following instructions for customers who are having issues uploading eLearning to Elsevier (a facility’s internal LMS). These instructions are specific to customers who are using Elsevier. In most cases, the provided instructions resolved the issue but if the issue persists, they will need to reach out to Elsevier Support to arrive at a solution. |
| Standard Response: |
The Omnicell Institute Administrators have provided the following recommended instructions to assist with uploading eLearning on Elsevier.
1. Clear your browser cache. Browser memory can impact how systems work. It is suggested to even restart your computer.
2. Be sure you have enough free space on your computer where you are downloading the files, and that there is enough free space on the LMS.
3. On Elsevier, completely delete any incorrect and non-functioning file. This may require contacting IT or Elsevier for additional support.
4. Be sure that the file name and size meet Elsevier’s fit requirements for your platform.
5. Rename the files to shorter names without punctuation or spaces and to a new name that Elsevier will not associate with the prior non-functional versions.
6. DO NOT unzip the file. The name can be changed without unzipping the SCORM files.
7. Upload one file and test it. Then upload the second file and test it. Check the first uploaded file again to ensure that it wasn’t overwritten.
If you have attempted the above instructions but your issue persists, kindly reach out to Elsevier Support.