| Support Category: Product Specific Inquiry |
IMPORTANT!
If the user specifies, that they are requesting immediate support for an issue with a product/software they have purchased and it’s urgent, please provide the following standard response.
At no point, should you be providing this response when users are requesting for training or documents. We help as indicated in the knowledge base.
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| Canned Response Code: /Omni09 |
Kindly note that you can submit a new service request or ticket and track existing tickets at https://myomnicell.com/. We've attached a user guide with instructions on how to submit your ticket. If you're unsure what to enter in your ticket, we recommend contacting Omnicell Technical Assistance (TAC) at 800-910-2220 for further assistance.
You can visit the 'Product Support' page for additional contact information and find emails and phone numbers for maximum up-time and comprehensive product support.
Product Support: https://www.omnicell.com/product-support