Typically, users contact us with product-related questions and often assume we can address them. While answering product-specific questions fall outside our scope of support, the administrators have requested to assist by searching and providing users with available resources found about the topics.

PROCEDURES

Both procedures include step-by-step instructions on how to assist with locating available resources. We understand that this can take some time to do, this response sets that expectation with the user.

Once you've identified what the user needs, proceed with the next steps:

Unfortunately, product-specific questions are outside our scope of support. However, we’d be happy to assist with searching for available resources related to your topic. 

Please note that this process may take some time. We may need to ask additional questions to better understand what information or type of resource you’re looking for. To start, could you clarify if you are looking for a training, type of documentation, or technical support?