If you found viable suggestions, provide the title(s) and hyperlink them in your response. Users may express gratitude and indicate they’ll review the content or request an escalation if they’ve already reviewed it and it's not relevant.

WHEN CREATING A TICKET

Should you end up creating a ticket to check for additional resources, please include:

1. Keywords that were used when searching.

2. Suggestions provided to the user.

I appreciate your patience. Here are a few suggestions:

1. [ENTER TITLE OF COURSE & HYPERLINK]
2. [ENTER TITLE OF COURSE & HYPERLINK]
3. [ENTER TITLE OF COURSE & HYPERLINK]

If the suggestion(s) above do not meet your need(s), please let me know. I’d be happy to create a ticket to check with the administrators for additional resources.