| Support Category: Product-Specific Inquiry |
| Specialist Notes: |
While we do not provide technical assistance for products, we can offer to check if there's any available documentations: manuals, user guides, technical guides, training guides, release notes, etc.
TIPS TO HELP WITH SEARCHING
Use the following tips to assist when searching for suggestions:
1. Enter key words in the myOmnicell (https://myomnicell.com/) search; taken from what's provided by the user. Use the filters and questions to help narrow your search. Ensure to take notes of the keywords, if you end up creating a ticket it must be included.
2. Request for clarification, if needed. You may use the following questions to clarify or gather additional information to assist you when searching.
CLARIFICATION NEEDED | QUESTIONS TO ASK |
| Some users may not provide the exact name of a product or use abbreviations. | Would you be able to provide the exact name of the product? |
| Some users may state they have already reviewed documentation. | Would you be able to provide the names, links or the document number for any you may have reviewed? |
| There are several types of documents available, verify what type of guide they may be looking for. | Are you looking for a specific type of documentation (like a user or administrator guide, a manual etc.)? |
| Some documents can be found by a number. | Do you happen to have the document number? |
| If a user is looking for documents for a software, you may need to verify what version they are using. | What version of [ENTER SOFTWARE NAME] are you using? |
3. Use your discretion when it comes to time; the documents are lengthy. Instead, use what's listed within the document description to determine if it’s relevant.
4. Check what's available under the Specific Training folder.
5. While there may not be documentation on a specific topic, there may be resources on Omnicell Institute – see Step 2 | Locate Training. You may offer these as suggestions too.
After searching, please proceed with your next step base on your findings:
ACTION | NEXT STEP |
| If you found viable suggestions, share them. | Step 2A | Share Your Suggestions |
| If you could not find any suggestions. | Step 2B | Create a Ticket |
| Standard Response: |