Should a user indicate that they've already created a service ticket or contacted Omnicell Technical Assistance (TAC), proceed with creating a ticket. 

Request and reference the number for the service ticket, which are created via the myOmnicell. We do not have access to this information; the user would need to provide it to us.

Would you be able to let us know if a service ticket was created? If so, do you happen to have the service ticket number?