Unfortunately, we do not have access to Zoom links, as these are sent out via email to those assigned. An event's link to join Zoom calls is activated 15 minutes before the session starts, users will not be able to access the course sooner.

If it's less than 15 minutes before the event starts or it has already started, and the user is unable to join, it makes it an urgent matter and you may provide this response.

 Should the user need additional assistance with locating the information for the session's instructor - provide How to Locate a Session's Instructor?

We apologize for the difficulty you're having while trying to join your training. Since this is an urgent matter where your training is about to start or has already started, you will need to send an email to the session's instructor and train@omnicell.com.